Privacy Policy and Offer

Main Definitions

Website Visitor is a person who came to WWW.SKVOSHOP.RU without intending to place an Order. 

User is an individual, a visitor to the Site, who accepts the terms of this Agreement and wishes to place Orders in the online store WWW.SKVOSHOP.RU

Buyer is a User who placed an Order in WWW.SKVOSHOP.RU online store

WWW.SKVOSHOP.RU is the Individual Entrepreneur Krykbaeva Alexandra (OGRNIP 319774600394481, TIN 463231442787, 34 Karamyshevskaya embankment, Moscow, 123423)

Seller is the WWW.SKVOSHOP.RU Individual entrepreneur Krykbaeva Alexandra Aleksandrovna.

Online store is an Internet site belonging to SKVO, located on the Internet at WWW.SKVOSHOP.RU, where the Products are presented, as well as the payment and delivery conditions for the Products to the Buyers.

Website is the WWW.SKVOSHOP.RU.

Merchandise is the shoes, clothing, accessories and other goods offered for sale on the Website.

Order is a duly executed request of the Buyer for purchase and delivery at the address specified by the Buyer / by self-delivery of Goods selected on the Website.

General Provisions

The Seller sells Goods through the online store at WWW.SKVOSHOP.RU.

By ordering Goods through the online store, User agrees to the terms of sale of Goods set forth below (hereinafter - Terms of Sale). In case of disagreement with this User Agreement (hereinafter - the Agreement / Public Offer), the User must immediately stop using the service and leave WWW.SKVOSHOP.RU.

These Terms of Sale, as well as information about the Goods, presented on the Website, are a public offer in accordance with Article 435 and paragraph 2 of Article 437 of the Civil Code of the Russian Federation.

The Agreement may be changed by the Seller unilaterally without notice to the User/Buyer.

Public offer is considered to be accepted by the Website Visitor / Buyer from the moment of Visitor’s registration on the Website, Buyer’s placing an order without authorization on the Website, as well as from the moment of accepting the Buyer's order by phone specified in the Stores section of the Website. The retail sale agreement shall be deemed to have been concluded from the time the Seller issues the Buyer a cash or sales receipt or any other document confirming payment for the goods. By submitting their e-mail and phone number to the Seller, the Website Visitor/User/Buyer consents to the use of these means of communication by the Seller, as well as third parties engaged by the Seller to perform obligations to the Website Visitors/Users/Buyers, for the purpose of advertising and informational mailings containing information about discounts, upcoming and current promotions and other activities of the Seller, on the transfer of the order for delivery, as well as other information directly related to the performance of the Seller’s obligations under this Public Offer.

By placing the Order, the User/Buyer agrees that the Seller may assign the execution of the Agreement to a third party, while remaining responsible for its execution.

All rights and obligations under the Agreement concluded with the User arise directly for the Seller, and the Buyer, by accepting this Agreement, fully understands and agrees that in case of concluding an agreement with a Seller other than SKVO, SKVO is not a party to the said agreement and has no obligations related to its fulfillment, except as provided by this Public Offer.

As part of the Order, SKVO provides the User with information support for the Agreement concluded between the User and the Seller.

You can place your order in WWW.SKVOSHOP.RU online store 24 hours a day, 7 days a week, except for periods of maintenance or technical failures.

Addresses and operating hours of Pickup Points, through which you can make a return, are available on the site WWW.SKVOSHOP.RU in the ‘Stores’ section.

Subject of the Agreement

The subject of this Agreement is to enable the User to purchase, for personal, family, household and other needs not related to business activities, the Goods presented in the catalog of the online store at WWW.SKVOSHOP.RU.

This Agreement applies to all types of Goods and services presented on the Website, as long as such offers with descriptions are present in the catalog of the Online Store.

Registration of the Website

Registration on the Website is carried out on the Registration page.

Registration on the Website is not required to place an Order.

SKVO is not responsible for the accuracy and correctness of the information provided by the User when registering.

The User undertakes not to disclose to third parties the username and password that the User specified during registration. If the User has concerns about the security of their username and password or the possibility of their unauthorized use by third parties, the User undertakes to notify SKVO immediately by sending a corresponding email to: sashaskvo.brand@gmail.com

Communication of the User/Buyer with Call Center operators/managers and other representatives of SKVO and other Sellers must be based on the principles of common ethics and communication etiquette. The use of obscene words, profanity, abusive language, as well as threats and blackmail are strictly forbidden, no matter in what form or to whom they are addressed.

Goods and Purchase Procedure

If the Goods ordered by the Buyer are out of stock, the Seller has the right to exclude the specified Goods from the Order / cancel the Buyer's Order, notifying the Buyer by sending a corresponding email to the address specified by the Buyer during registration (or by calling the SKVO Call Center operator).

In case the Order is canceled in fully or partially, the cost of the cancelled Goods is returned by the Seller to the Buyer in the way in which the Goods were paid for.

The Buyer's order is executed in accordance with the procedures specified on the Site in the section “Checkout”.

The Buyer bears full responsibility for providing incorrect information, which resulted in the impossibility for the Seller to properly perform its obligations to the Buyer.

After placing the Order on the Website, the Buyer is provided with information about the expected date of delivery in an email sent to the address specified by the Buyer when registering, or by phone. The manager serving this Order specifies the details of the Order, agrees on the date of delivery, which depends on the availability of the ordered Goods in stock and the time required to process and deliver the Order.

The expected date of transfer of the Order to the delivery service of the relevant Seller shall be notified to the Buyer by the manager serving the Order by e-mail or by a pilot call to the Buyer.

Order Delivery

Shipping methods and approximate delivery times for Products sold by SKVO are listed on the Website in the Shipping section. Specific delivery terms may be agreed by the Buyer with a call-center operator when confirming the order.

The Buyer agrees that the delivery territory of the Goods may be limited.

Upon delivery, the Order is handed over to the Buyer or a third person, specified in the Order as the recipient (hereinafter the Buyer and the third person are referred to as the “Recipient”). If it is impossible to receive the Order, paid by cash payment, by the above mentioned persons, the Order can be delivered to the person, who can provide the information about the Order (number of shipment and/or name of the Recipient), as well as to pay the cost of the Order in full to the person, who delivers of the Order. 

In order to avoid fraud and to fulfill the obligations, specified in Clause 5 of this Agreement, when delivering the prepaid Order, the person delivering the Order has the right to request the Recipient's identity document and indicate the type and number of the document provided by the Recipient on the receipt slip of the Order. The Seller guarantees confidentiality and protection of personal data of the Recipient (Section 9).

The risk of accidental loss or accidental damage to the Goods shall pass to the Buyer from the moment the Order is handed over and the Recipient signs the documents confirming the delivery of the Order. In the event of non-delivery of the Order, Seller shall reimburse to Buyer the cost of the Order prepaid by Buyer and delivery in full after receiving confirmation of the loss of the Order from the Delivery Service.

The delivery cost for each Order is calculated individually, based on the weight of the Goods, region and method of delivery, as well as (if necessary) the form of payment, and is indicated on the website at the last stage of ordering, or can be clarified by calling the manager of the SKVO call-center.

The Seller's obligation to deliver the Goods to the Buyer is considered to be fulfilled at the moment when the courier hands over the Goods to the Recipient or the Recipient receives the Goods at the post office or at the pre-agreed place of the Order delivery (including the pickup point).

Upon receipt of the Order in the branch of the transportation company, the Recipient after payment for the delivered Goods shall have the right to inspect the delivered Goods and open them in the presence of the transportation company employees to check the Goods for compliance with the declared quantity, assortment and completeness of the Goods. In case there are any claims to the delivered Goods (shortage of goods, Goods different from those specified in the description of shipment, manufacturing defects, other claims), a Statement of Identified Nonconformities shall be made by the employees of the transportation company by the Recipient’s request.
In case the Goods delivered by means of transportation company are returned due to claims to the Goods, the Recipient shall attach the following documents to the Shipment containing the returned Goods:
 

 

When accepting the Order from the courier, the Recipient has the right to inspect the delivered Goods and check them for compliance with the declared quantity, assortment and completeness of the Goods. If there are no claims to the delivered Goods, the Recipient shall sign the “Order Delivery Form” or other similar document provided by the courier, and pay for the Order (if it was not 100% prepayment). The signature on the delivery documents proves that the Recipient has no claims to the Goods and that the Seller has fully and properly fulfilled its obligation to deliver the Goods.

The time a couriers delivering goods sold by SKVO can spend at the Recipient's address is limited to 15 minutes.

The date, time and, if necessary, route of delivery can be specified by the manager, who contacts the Buyer to confirm the Order. SKVO employees and call-center specialists are obliged to provide any possible assistance and to take measures depending on them to provide the Buyer with the necessary information related to the order.

Payment for Gods

The price of the Goods sold in the online store, is specified in rubles of the Russian Federation.

The price of Goods is indicated on the Website. In case the price of Goods ordered by the Buyer is incorrect, the Seller informs the Buyer about it to confirm the Order at the corrected price or to cancel the Order. If it is impossible to contact the Buyer, this Order is considered canceled. If the Order has been paid, the Seller returns to the Buyer the amount paid for the Order in the same way it was paid.

Price of Goods on the Website can be changed by the Seller unilaterally. In this case, the price of the Goods ordered by the Buyer shall not be subject to change. 

Specifics of payment for Goods using bank cards:

In accordance with the regulation of the Central Bank of the Russian Federation “On issue of bank cards and on transactions made with the use of payment cards" from 24.12.2004 No. 266-P bank card transactions are made by the cardholder or his authorized person.

Authorization of bank cards operations is performed by the bank. If the bank has reasons to believe that the operation is fraudulent, the bank has the right to reject this operation.

Fraudulent operations with bank cards fall under Article 159 of the Criminal Code.

In order to avoid various types of misuse of bank cards when paying, all Orders placed on the Site and prepaid by bank card shall be verified by the Seller. In order to verify the cardholder's identity and his/her eligibility to use the card, the Seller is entitled to require the Buyer, who placed such an order, to present his/her identification document.

SKVO can to provide discounts on Goods and set up a bonus program. Types of discounts, bonuses, order and conditions of accrual are determined by the Seller independently and can be changed unilaterally. 

For marketing events involving the attachment of any items to Buyer's Order, delivery of said attachments shall be at Buyer's expense. In order to refuse the attachment, the Buyer should contact the Customer Service.

The order is considered not completed, if the Buyer informed about the change of the purchase decision before the moment of the beginning of the assembly of the order at the warehouse. If the Buyer notifies the Seller of this after the Order assembly has started at the warehouse, such Order shall be deemed rejected.


SKVO has the right to block the Buyer's payment method "Upon Receipt" with respect to the Products sold by SKVO.

If it has been determined that the Buyer, in respect of whom the payment terms "Upon ordering" were set, uses another account to order goods under different payment terms ("Upon Receipt"), the payment terms "Upon Delivery" may also be set in respect of such an account. In order to determine whether an account is linked to a person with respect to whom a payment condition "Upon ordering" is established, it is sufficient for SKVO to match some of the registration information or have other information that allows the account to be assigned to the appropriate person.
The Buyer has the right to contact Support at sashaskvo.brand@gmail.com.

with a request for the possibility to use the payment method “Upon receipt”. The Company shall make a decision on the application within five business days, after which it shall notify the Buyer by sending a notice to the email specified when submitting the application.
These provisions are not discriminatory and are not intended to infringe on the rights guaranteed to consumers by the legislation of the Russian Federation, but are aimed at reducing losses of the sashaskvo.brand@gmail.com from the actions of Buyers.

Return of Goods and Money Refund

The return of Goods sold by SKVO is made in accordance with the conditions specified on the Website in the “Return Conditions” section. 

Return of the proper quality Goods

The Buyer has the right to refuse the ordered Goods at any time before receiving them, and after receiving the Goods, within 7 days, excluding the day of purchase. 

In case of Buyer's refusal of Goods according to clause 7.2.1. the Seller returns to the Buyer the cost of returned Goods, excluding the Seller's expenses related to delivery of Goods returned by the Buyer, within 10 days from the date of receipt of returned Goods at the Seller's warehouse accompanied by the application for return filled out by the Buyer.

If at the time of the Buyer's request there is no similar product available from the Seller, the Buyer has the right to refuse to fulfill this Agreement and to demand the return of the amount of money paid for the specified Product. The Seller is obliged to return the amount of money paid for the returned goods. Please note that the refund depends on the speed of transaction processing by your Bank and can take up to 30 banking days.

Return of improper quality Goods:

The goods of improper quality shall mean the goods that do not correspond to the description on the Website.

The appearance and completeness of the Goods, as well as the completeness of the entire Order may be checked by the Recipient at the time of the Goods delivery.

Upon delivery of the Goods, the Buyer shall sign the delivery receipt in the field: “Order received, in full completeness, I have no complaints about the quantity and appearance of goods," or in another similar document issued by the transport company, in the column that provides for the entry of the Buyer’s note about the lack of complaints about the completeness and quantity of Goods.

If the Buyer received the Product of improper quality and it was not agreed by the Seller in advance, the Buyer is entitled to use the provisions of Art. 18 “The rights of the consumer upon detection of defects in the product” of the law “Concerning the Protection of Consumer Rights”.

Claims for refund of the money paid for goods are subject to satisfaction within 10 days from the date of the relevant claim presentation (Art. 22 of the Russian Law “Concerning the Protection of Consumer Rights”). Please note that the refund depends on the speed of transaction processing by your Bank and can take up to 30 banking days.

Return of funds is performed by means of refund of paid Goods to the bank card. The method must be specified in the appropriate field of the application for the Goods return.

Responsibility

The Seller shall not be liable for any damage caused to the Buyer as a result of improper use of the Goods purchased in the online store.

Seller is not responsible for the content and operation of external websites.

Confidentiality and Information Security

Personal data of the User/Buyer is processed in accordance with the Federal Law “On Personal Data” No.152-FZ.

When registering on the Website, the User provides the following information: Last name, first name, contact phone number, email address, address of the goods delivery.

By providing their personal data to the Seller, the Website Visitor/User/Buyer agrees to their processing by the Seller, including for the purpose of fulfilling the obligations to the Website Visitor/User/Buyer under this Public offer, the Seller's promotion of products and services, electronic and SMS polls, monitoring the results of marketing campaigns, customer support, organization of goods delivery to customers, arrangement of consumer credit from a partner company of the Seller, conducting prize drawings among Site Visitors/Users/Buyers, monitoring the Site Visitor/User/Buyer satisfaction, as well as the quality of services provided by the Seller.

Processing of personal data means any action (operation) or a set of actions (operations) performed with or without the use of automated means with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change) extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arose in the obligations performance), depersonalization, blocking, deleting, destruction of personal data.

The Seller has the right to send information, including advertising messages, to e-mail and cell phone of the User/Buyer with their consent, expressed through the actions that uniquely identify this subscriber and allow to reliably establish their expression of will to receive the message. The User/Buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal by informing SKVO of their refusal by sending a corresponding application to the e-mail address of the Seller: sashaskvo.brand@gmail.com. Service messages informing the User/Buyer about the order and the stages of its processing are sent automatically and cannot be rejected by the User/Buyer.

Withdrawal of consent to the processing of personal data can be achieved by sending a corresponding application to the Seller's email address: sashaskvo.brand@gmail.com.

The Seller is entitled to use the “cookies” technology. “Cookies” do not contain confidential information. Visitor / User / Buyer hereby consents to the collection, analysis and use of cookies, including by third parties for the statistical purposes and optimization of advertising messages.

The Seller receives information about the visitor’s ip-address at WWW.SKVOSHOP.RU. This information is not used to identify the visitor.

The Seller is not responsible for the information provided by the User/Buyer on the Site in a publicly available form.

The Seller is entitled to record telephone conversations with the User/Buyer. Thus, the Seller undertakes: to prevent attempts of unauthorized access to the information received during telephone conversations, and/or transfer to the third parties which are not directly connected to execution of Orders, according to item 4 of article 16 of the Federal law “About information, information technologies and information protection”.

Term of the Public Offer

This Public offer shall be effective from the moment of its acceptance by the Website Visitor/Buyer, and is valid until the withdrawal of the acceptance of the Public Offer.

Additional Conditions

Seller may assign or otherwise transfer its rights and obligations arising from its relationship with the Buyer to third parties.

The online store and services provided may be temporarily partially or completely unavailable due to maintenance or other work or for any other reasons of a technical nature. SKVO Technical Service may periodically perform necessary preventive or other maintenance with or without prior notice to Buyers.

The relationship between the User/Buyer and the Seller is subject to the provisions of Russian law.

If the User/Buyer has any questions or claims, he/she has the right to contact the Seller by phone or by other available means.

A court ruling that any provision of this Agreement is invalid shall not invalidate the remaining provisions.